Frequently asked questions

You should have received two emails from no-reply@corevet, please check your junk/ spam folder as our emails frequently get caught in the filters.

If you are still unable to locate these, you will need to check your email address is correct, with your company sponsor. If this is incorrect, please email the vetting unit providing the correct email address so that we can amend this on our system for you.

The link to the applicant portal is warwickshire-webforms.corevetconnect.co.uk

If you are unable to access the link, perhaps try a different product or browser as occasionally the system is not compatible with Apple products. Please also liaise with your IT department to ensure they haven’t blocked anything and that licenses are up to date.

Please check your NI number with your company sponsor. If this is incorrect, you will be unable to login.  Your company sponsor will need to request a refund for your application and generate a new application for you via their portal.

If you require a password reset, please liaise with your company sponsor as they can send this to you via their portal.

There are also a few tips for logging in:

• Click “Log in” rather than pressing “Enter” on the keyboard;
• Occasionally the system is not compatible with Apple products.  Try using another product;
• Try using a different browser such as Firefox;
• Please do not copy and paste your username and password as ths can cause a white space at the end.
• Ensure capslock is off when typing in your password.

You are provided with 90 days to complete your application form. Your company sponsor does not have the option to reset the expiry date via their portal, therefore it is important you ensure you complete your application form within the 90 days. If you do not complete your application in the allocated time frame, your company sponsor will need to raise and pay for a new application. 

For any queries regarding completing the application, please take a look at Advice for vetting applicants | Warwickshire Police and Video guides | Warwickshire Police.

If your application has been quality checked and imported, you will be unable to alter any details on the application.  We would advise emailing the vetting unit with all of the relevant details, so that we can make a note on your record referring to the additional details via email.

Please quote your NI no and/or DOB in your email, this enables us to search faster for the correct applicant rather than by name.

Your organisation is the sponsor, so we are unable to provide progress updates directly to applicants. Emails received requesting a progress update will not be responded to. We kindly ask that you liaise with your company sponsor. 

Please ensure you monitor your junk/spam folder throughout the vetting process, as delays in responding to your vetting case officer may hinder the process. Please continue to check this until it has been confirmed to you by your company sponsor that clearance has been granted. 

If using a work email address, please check with your IT department to ensure that the emails have not been quarantined or held.

Most emails will come from either no-reply@corevet or Warwickshire Police, please use these key words when searching your folders. 

As you do not own the clearance, we are unable to provide applicants with certificates. Certificates are not recommended for applicants use, they are for the sponsor to submit as confirmation of clearance to third-parties.  Please liaise with your company sponsor if this is required for scheduling training courses and they can forward on your behalf.

If an ID card is required, this can be requested by your company sponsor once clearance has been granted. We cannot accept an ID card request from the applicant directly. Please liaise with your company sponsor. 

It is your responsibility to notify us of any changes in your personal circumstances throughout the lifetime of your vetting clearance. A guide on what constitutes a change of circumstances can be found in Guidance Notes - Change of Personal Circumstances. 

If there are any changes in your personal circumstances, we would recommend that you complete a change of circumstances form.  This can be generated by your company sponsor. The forms are then processed by a case officer and if necessary, the case officer would contact you. Please liaise with your company sponsor if this is required. 

A guide of what constitutes a change of circumstances can be found in Guidance Notes - Change of Personal Circumstances. 

Your clearance can be transferred to another company, subject to a request from your new employer/ sponsor being received within 6 months (for NPPV) and 12 months (for SC) of your leaving date from your previous employer/sponsor.

Your previous organisation must have terminated your clearance on the portal and your ID card and/or certificate must have been returned to them, if applicable. 

Please liaise with your company sponsor.