Frequently asked questions

Your organisation is the sponsor, and we are unable to provide progress updates directly to applicants, we ask that you liaise with your company sponsor. 

We request that you monitor your junk/spam folder during this process, until it has been confirmed to you by your company sponsor that clearance has been granted.

If using a work email address, please check with your ICT to ensure that the emails have not been quarantined or held.

Most emails will come from either no-reply@corevet or Warwickshire Police, please use these key words when searching your folders.

If using a work email address, please check with your ICT to ensure that they haven’t blocked anything from Warwickshire Police or no-reply@corevet and that licences are up to date.

Your organisation is the sponsor, and we are unable to provide ID cards directly to applicants, we ask that you liaise with your company sponsor to request this. 

Certificates are not recommended for applicants use, they are for the sponsor to submit as confirmation of clearance to third-parties.  Please liaise with your company sponsor if this is required for scheduling training courses and they can forward on your behalf.

Your clearance can be transferred to another company, subject to a re request from your new employer being received within 6 months (for NPPV) and 12 months (for SC) of your leaving date from your previous employer/sponsor.

Your previous organisation must have terminated your clearance on the portal and your ID card and/or certificate must have been returned to them.

You should have received two emails from no-reply@corevet, please check your junk/spam folders and if still unable to locate these, please liaise with your company sponsor who can resend a password to you.  Also check your email address with them.

The link to the applicant's portal is https://warwickshire-webforms.corevetconnect.co.uk/

Please liaise with your company sponsor who can reset the expiry date for you.

Please liaise with your company sponsor and check your NI number with them, if this is incorrect, they will need to delete the application and generate a new one using the correct details.

There are a few tips for logging in:

• Click “Log in” rather than pressing “Enter” on the keyboard;
• Occasionally the system is not compatible with Apple products. Try using another product;
• Try using a different browser such as Firefox;
• Please do not copy and paste your username and password as this can cause a white space at the end.