What does it take to be a Communications Officer? 📞

When you call us, the voice on the other end of the phone isn't simply answering calls. They're highly trained professionals, skilled in gathering information, assessing risk and getting the right help to the right people as quickly as possible.

There's no single route into becoming a Communications Officer. People join us with a variety of skills and experiences, but the qualities that matter most are empathy, resilience and a genuine desire to help others.

Every Communications Officer begins with six weeks of intensive training, covering everything from communication and questioning techniques to vulnerability, risk assessment and police systems. They also learn how to deal with a wide range of incidents, supported by specialist teams from across policing.

But the learning doesn't stop there. New starters continue their development through on-shift tutoring and mentoring, alongside ongoing training throughout their careers, supporting their progression into other responsibilities and opportunities within the Control Room.

Being a Communications Officer is challenging, varied and rewarding. They are often the first person someone speaks to in a moment of crisis, providing reassurance, support and vital assistance when it's needed most.

Interested in becoming a Communications Officer?  

Register your interest at: Register your interest with Warwickshire Police  – Fill in form