Quickly exit this site by pressing the Escape key Leave this site
We use some essential cookies to make our website work. We’d like to set additional cookies so we can remember your preferences and understand how you use our site.
You can manage your preferences and cookie settings at any time by clicking on “Customise Cookies” below. For more information on how we use cookies, please see our Cookies notice.
Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.
Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.
Sorry, there was a technical problem. Please try again.
This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.
FREEDOM OF INFORMATION REQUEST REFERENCE NO: 901-2023
I write in connection with your request for information which was received on 2nd October 2023 as follows:
Freedom of Information Request with Reference to The Application of the NPCC Security Systems Policy.
With reference to the above Policy, I ask the following questions regarding the training of your new communications centre staff namely those who receive calls and/or deploy a police resource to incidents. This includes the supervisors of such staff and the senior officer in charge of the comms centre:
Q1. What is documented regarding the above staff being informed that your chief constable has banned the failed Type A systems that lose their Unique Reference Number (URN) from contacting your police communications centre on initial activation? These have therefore joined the Type B alarms in no longer having a URN, namely those that refuse to abide by the policy. This matter of education is relevant to the correct application of the Codes of Ethics of Fairness, Honesty, Integrity, Accountability. These are essential requirements to the application of the Code of Ethics and the National Decision Model.
Q2. What is documented about the above staff being educated in the requirement of a Keyholder to firstly attend all premises without a URN as per your published policy, namely the premises with the Type B and Failed Type A activations are to be treated the same? (See sections 3.1.1. Level Three – Withdrawn, and 3.6.4.)
Q3. If there is no documentation to 3) above, what documentation is there to explain to the alarm purchasing public that clearly states the Type B and Withdrawn Type A can be treated differently, namely the Type B alarms can always be considered for attendance but the failed Type A’s never can be, having been banned from contact by your chief constable?
Q4. What is documented about the training given to new communications centre staff on the application of the Health and Safety at Work Act to all sensor anomaly incidents, Type A (with a URN), Type B (without a URN) and the failed Type A (that have had their URN ‘Withdrawn’ or ‘Deleted’) as per the Appendix G form?
Q5. What is documented about any added training input which educates the above staff on the reason why your chief constable has added to the Appendix G the reason for the Civil Tort Legislation, namely The Occupiers Liability Act 1957, added as recent as April 2022?
Your chief constable states, ‘Police officers will not normally enter the premises without the keyholder. However, this may be necessary on occasions due to suspicious circumstances. To ensure the safety of officers, the force must be pre-warned of site risks, therefore you are required to state any site hazards in accordance with the Occupiers Liability Act 1957.’
Q6. What is documented where your constabulary ever disagrees with any part of the policy and asked for a policy amendment?
Q7. What documentation is there on any local procedure that your constabulary applies to drive forward the further applications for URNs by those businesses and dwellings that wish to protect their premises by a police attendance? This drive towards 100% of premises applying for URNs would increase the Health and Safety features of the policy by alarms of a minimum standard and requirements for premise staff to be trained in order to reduce false activations, with a maximum number of false applications, at which the police will act to ban further calls by removal of the URN and a ban on the call from the Alarm Receiving Centre. (These points are related to points 3 and 4 above.
Please accept my sincere apologies for the delay in providing the response to your request and for any inconvenience this may have caused. Please find the Warwickshire Police response set out below.
Q1 response: No information held.
Q2 response: No information held.
Q3 response: No information held.
Q4 response: The specifics of the Appendix G are not trained to the Operations and Communications Centre Staff as our Alarms Administration team adds this information to an alarm URN record, which is then automatically applied to an incident log for the attention of all, including attending units.
Q5 response: See response to Q4.
Q6 response: No information held.
Q7 response: No information held.
Every effort has been made to ensure that the information provided is as accurate as possible.
Your attention is drawn to the below which details your right of complaint.
Should you have any further enquiries concerning this matter, please write or email the Freedom of Information Unit quoting the reference number above.
Yours sincerely
Freedom of Information Officer
Freedom of Information Unit
Warwickshire Police
PO Box 4
Leek Wootton
Warwickshire
CV35 7QB