FOI 12079
FREEDOM OF INFORMATION REQUEST REFERENCE NOs: West Mercia Police 12078 and Warwickshire Police 12079
I write in connection with your requests for information which were received on 21st June 2019. Please find below the responses to your requests for West Mercia Police and Warwickshire Police information:
Please can you send me the following contract information via email with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:
- Contract Type: Maintenance, Managed, Shared
- Existing Supplier: If there is more than one supplier please split each contract up individually.
- Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
- Hardware Brand: The primary hardware brand of the organisation’s telephone system.
- Number of telephone users:
- Contract Duration: please include any extension periods.
- Contract Expiry Date: Please provide me with the day/month/year.
- Contract Review Date: Please provide me with the day/month/year.
- Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
- Telephone System Type: PBX, VOIP, Lync etc
- Contract Description: Please provide me with a brief description of the overall service provided under this contract.
- Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
- Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each
provider?
If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible.
REPLY: West Mercia Police 12078 and Warwickshire Police 12079
- Managed Service
- Virgin Media Business
- £130,883
- Unify
- 7900 ext's
- 11th November 2015 - 10th November 2020 with 2 x 12 months extension options potentially taking us to 10th November 2022
- 10/11/2020
- 01/05/2020
- Openscape contact centre
- PBX
- Complete digital communications deployment
- Mini competition exercise run pursuant to the CCS framework for PSN Services RM1498
- Mike Carr
SUPPLIER RELATIONSHIP MANAGER
T: 01905331564