Quickly exit this site by pressing the Escape key Leave this site
We use some essential cookies to make our website work. We’d like to set additional cookies so we can remember your preferences and understand how you use our site.
You can manage your preferences and cookie settings at any time by clicking on “Customise Cookies” below. For more information on how we use cookies, please see our Cookies notice.
Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.
Your cookie preferences have been saved. You can update your cookie settings at any time on the cookies page.
Sorry, there was a technical problem. Please try again.
This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.
FREEDOM OF INFORMATION REQUEST REFERENCE NOs: West Mercia Police 12114 and Warwickshire Police 12115
I write in connection with your requests for information which were received on 2nd July 2019. Please find below the responses to your requests for West Mercia Police and Warwickshire Police information:
Please can you provide financial information relating to the:
Total cost of interpreting services in the last 2 years and the number of requests made
Total cost of translation services in the last 2 years and the number of requests made
Total cost of BSL interpreting in the last 2 years and the number of requests made
I would also be grateful if you could provide us with information that includes:
Hourly cost of face to face interpreting services
Cost per minute of telephone interpreting services
Breakdown of the top 10 most popular languages
How many video interpreting sessions were made last year for all languages, including British Sign Language?
Can you please provide details of your current provider(s) (company name, date contract was awarded)?
When are your current language service contracts with your incumbent(s) due to end?
Please can you provide the name, job title, email address and contact number for the person(s) responsible
REPLY:
Total cost of interpreting services in the last 2 years and the number of requests made
Face to Face
Costs – see websites over £500 spend reports
Warks – 991 requests
West Mercia – 2521 requests
Total cost of translation services in the last 2 years and the number of requests made
Telephone
Costs – see websites below over £500 spend reports under Languageline
https://cms.westmercia.police.uk/article/12009/Expenditure-over-50000---West-Mercia
https://cms.warwickshire.police.uk/article/3908/What-we-spend-and-how-we-spend-it
Warwickshire Police– 4,193 calls
West Mercia Police – 4,961 calls
Total cost of BSL interpreting in the last 2 years and the number of requests made
Warwickshire Police – 9 requests
West Mercia Police – 47 requests
Costs – see websites below over £500 spend reports under Cintra
https://cms.westmercia.police.uk/article/12009/Expenditure-over-50000---West-Mercia
https://cms.warwickshire.police.uk/article/3908/What-we-spend-and-how-we-spend-it
I would also be grateful if you could provide us with information that includes:
Hourly cost of face to face interpreting services
No information held. Framework managed by Leicester Police.
Cost per minute of telephone interpreting services
No information held. Framework managed by Leicester Police.
Breakdown of the top 10 most popular languages
Polish |
Romanian |
Chinese Mandarin |
Urdu |
Turkish |
Bulgarian |
Punjabi - India |
Vietnamese |
Lithuanian |
Latvian |
How many video interpreting sessions were made last year for all languages, including British Sign Language?
There is no video link in Custodies for this purpose
Can you please provide details of your current provider(s) (company name, date contract was awarded)?
Face to Face, BSL & Translation is CIntra
Telephone is Languageline
When are your current language service contracts with your incumbent(s) due to end?
Face to Face / BSL / Translation services – 31/5/21
Telephone Interpreting – 31/10/19
Please can you provide the name, job title, email address and contact number for the person(s) responsible