FOI 12427 & 12428
FREEDOM OF INFORMATION REQUEST REFERENCE NOs: West Mercia Police 12427 and Warwickshire Police 12428
I write in connection with your requests for information which were received on 19th August 2019. Please find below the responses to your requests for West Mercia Police and Warwickshire Police information:
May you please provide the following:
- The number of 999 calls that the force received per year within the financial years 2019/18, 2018/17 and 2017/2016
- The number of 999 calls that were unanswered per year between the financial years - 2019/18, 2018/17 and 2017/2016
- The number of 101 calls that the force received per year within the financial years 2019/18, 2018/17 and 2017/2016
- The number of 101 calls that were unanswered per year between the financial years - 2019/18, 2018/17 and 2017/2016
For clarity:
- By unanswered, I am referring to 999/101 calls whereby the caller did not receive a reply at all or was hung up on or disconnected before they got through to a response team
I apologise for the delay in responding to your request under the Freedom of Information Act. I can confirm that your request has now been processed and my response is below.
REPLY:
West Mercia 12427
|
999 |
2016/17 |
2017/18 |
2018/19 |
|
Calls Received |
119614 |
122181 |
134848 |
|
Unanswered* |
2223 |
1274 |
1750 |
|
Non Emergency |
2016/17 |
2017/18 |
2018/19 |
|
Calls Received |
491054 |
487474 |
482787 |
|
Unanswered |
57696 |
33268 |
55288 |
Warwickshire 12428
|
999 |
2016/17 |
2017/18 |
2018/19 |
|
Calls Received |
64675 |
69697 |
78700 |
|
Unanswered* |
463 |
198 |
191 |
|
Non Emergency |
2016/17 |
2017/18 |
2018/19 |
|
Calls Received |
224727 |
223602 |
222974 |
|
Unanswered |
27034 |
19829 |
30994 |
*This figures relates the number of calls that the BT Operator has withdrawn and represented. A 999 will not go unanswered.