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FREEDOM OF INFORMATION REQUEST REFERENCE NOs: West Mercia Police 11595 and Warwickshire Police 11596
I write in connection with your requests for information which were received on 3rd April 2019. Please find below the responses to your requests for West Mercia Police and Warwickshire Police information:
1. Please state the number of 999 calls received by your force's control room. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
2. Please state the number of 101 calls received by your force's control room. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
3. Please state the waiting time targets for your force for
a) 999 calls, and
b) 101 calls
4. Please state the number of 999 calls that breached your force's waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
5. Please state the number of 101 calls that breached your force's waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
6. Please state the number of 999 calls that were dropped or abandoned by your force's control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
7. Please state the number of 101 calls that were dropped or abandoned by your force's control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
8. Please state the number of 999 calls to your force's control room that were first graded as emergency incidents i.e. Grade 1/I. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
9. Please state the number of 101 calls to your force's control room that were first graded as emergency incidents i.e. Grade 1/I Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
10. a) Please state how many vehicle-related incident automated eCall alerts were received by your force. Please breakdown the number of calls by calendar month and provide data from the last 12 months (1st April 2018 to 31st March 2019).
b) How many of the eCalls turned out to be false alarms? Please breakdown the number of calls by calendar month and provide data from the last 12 months (1st April 2018 to 31st March 2019).
REPLY:
Firstly I apologise for the delay in responding to your request. We have now had the opportunity to fully consider your request and the responses are below and in the documents attached.
West Mercia Police 11595
Questions 1, 2, 4, 5, 6* & 7. Please refer to the attached table titled 11595 West Mercia 999 calls and 101 calls.
Warwickshire Police 11596
Questions 1, 2, 4, 5, 6* & 7. Please refer to the attached table titled 11596 Warwickshire 999 calls and 101 calls.
* Please note that calls are not abandoned by the caller, they are withdrawn by the BT Operator and represented, even if the 999 caller has disconnected.
Question 3: 999 calls - we aim to answer 90% of calls in 10 seconds 101 calls - we aim to answer 80% of non emergency calls in 30 seconds
Questions 8 & 9:
West Mercia Police 11595
Please refer to the attached table titled 11595 West Mercia incidents by grade and call origin.
Warwickshire Police 11596
Please refer to the attached table titled 11596 Warwickshire incidents by grade and call origin.
Question 10. a) and b)
We are not able to tell from our telephony or incident data which calls have arrived as an eCall alert.