Coronavirus (Covid-19): We're asking you please to only call 999 if it is an emergency and 101 if it is urgent. If you can, use our online services. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk. We’ll be updating information on our services over the coming days, please check online for those updates.
If you or someone you know is experiencing child abuse, please get in touch. You can use any of the ways listed below. We know taking this first step can be difficult. You might not know exactly what is wrong, or could be embarrassed about something that has happened. Just remember that we’re here to listen and make sure you and any other children are safe.
How to get in touch and get help
If you suspect someone is in immediate danger, call 999 now. If you're deaf or hard of hearing, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.
If it isn’t an emergency, please get in touch in any of these other ways:
call our non-emergency, 24/7 number: 101. If you're deaf or hard of hearing, use our textphone service on 18001 101.
visit a police station to speak to an officer in person
contact the NSPCC to speak to a professional practitioner
contact Children’s Social Care through your local council and ask for the duty social worker
talk to someone you trust, like a friend, a teacher or another adult
Remember, whatever has happened is not your fault, even though you might have been told it is. Children are often made to feel they are at fault, or that no one will believe them, or that something bad will happen to them or their family, but this is a threat to stop them from telling anyone. You are not to blame.
What happens after you get in touch
We work with social workers who will support you, and we have specially trained plain-clothes officers who will listen to what you have to say.
We'll explain what happens at each step and make sure you know what's going on. We won’t make you do anything you don’t want to but we want to make sure you and any other children involved are safe. If you decide not to tell your parents we can provide details of people and agencies who can support you. We'll always take your feelings into consideration.
We work hard to protect children and ensure they are safe and live happy and healthy lives. We want to stop anyone from hurting them or putting them at risk.
How to help a friend or family member if they tell you they've been abused
Your friend or family member might be scared or hurt. Listen carefully to what they say to you and try and persuade them to tell an adult they trust – perhaps their parents, a relative, a family friend or a teacher. They might want you to go with them to tell this person. If they do not want to tell anyone, you should tell an adult you trust who is not involved in what happened. They can help decide what to do.