Coronavirus (Covid-19): We're asking you please to only call 999 if it is an emergency and 101 if it is urgent. If you can, use our online services. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk. We’ll be updating information on our services over the coming days, please check online for those updates.
To help people contact the right service first time, there are a number of pages on our website which advise who the best agency is to speak to on issues including fly-tipping, noise complaints and parking, as well as reporting abuse on social media.
You can also play our interactive game to give you an idea of the daily pressures on our control room and encourage our communities to #MakeTheRightCall
The game uses examples of genuine 999 and 101 calls received by police which players must decide how to respond to against the clock. The options are to deploy officers, resolve over the phone, refer to a partner agency or take no action.