Warwickshire Police manage the Police National Vetting Service (PNVS) on behalf of the National Police Chief’s Council (NPCC).
The PNVS was created to vet contractors and other people who require access to police assets. You would join the PNVS at an exciting time when demand for the PNVS services is growing.
The Head of Vetting is seeking to appoint a large number of self-motivated, curious, outcome focussed team players to join an already high performing team.
New team mates will be provided with excellent (Skills for Justice accredited) training to be able to undertake vetting according to the College of Policing Vetting Code of Practice and APP (Authorised Professional Practice). Undertake detailed research, conduct inquiries and employ effective decision-making regarding vetting applicants’ suitability.
New team mates can expect to receive excellent support and a warm welcome from experienced Vetting Case Officers who have created a friendly culture and the Vetting Management Team who are currently accredited to ISO:9001 (Quality Management).
Undertake effective risk assessments that require sound decision-making - as delegated by the Head of the Vetting Unit (in accordance with the College of Policing APP) – which will lead to the granting, refusing or withdrawing of RV/MV vetting or Non Police Personnel Vetting (NPPV).
Liaise with other Police Forces, Military organisations, HM Prison Service and other relevant agencies to gather the required information/intelligence to make an informed risk assessment and reach a proportionate decision.
Ensure effective case management of vetting files, undertaking all tasks required to progress cases to conclusion to the level appropriate to the roles of the individuals, meeting performance standards dictated by the Service Level Agreement.
Interrogate the Police National Computer, Police National Database, Police Professional Standards databases, Anti-Corruption Unit databases, the UK Security Vetting (UKSV) CMS database, Credit Reference Agency and open source/social media platforms and other related intelligence and information sources.
Interview vetting applicants to clarify areas where facts are disputed and make a contemporaneous record of the interview.
Prepare Vetting Appeal Files for the consideration of the Vetting Appeals Panel and provide documented rationale relating to the decision-making process. Be available to present to the panel where necessary.
Provide information, advice and guidance to vetting applicants regarding completion of the process and in accordance with the APP, to support the force’s Positive Action initiative.
Ensure that Vetting Reviews and Aftercare requirements are completed in accordance with APP.
Provide advice, guidance and support to less experienced Vetting Case Officers and to other internal departments as required.
Ensure confidentiality of information in accordance with the Data Protection Act and other relevant legislation. Report data breaches as soon as you become aware of one occurring.
Monitor and review workloads to provide a consistently high quality of service. Actively seek opportunities to innovate and ensure the service offered to clients is consistent with ISO:9001 obligation to improve the client experience.
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
Answer customer support messages promptly and professionally to enhance the customer service experience.
Resolve client problems or signpost them to the appropriate person to address their needs.
Check back with callers to ensure their concerns/issues were resolved to their satisfaction.
Learn the functions of CoreVet and responds efficiently and effectively to customer complaints, concerns or feedback where it is within your capacity to do so.
Keep sensitive information and financial records private and confidential.
Work with management and contribute to maintaining and developing best practices for efficient communication with customers.
Apply knowledge of Vetting Unit policies to address issues such as poor service delivery.
Address customer questions about new methods of working, services provided, etc.
Meets regularly with Vetting Business Development and Account Manager and Vetting Team Supervisors to give feedback to help improve customer service culture, response time and tools to improve staff experience.
Contribute to retaining client support/loyalty and the achievement of SLA’s by increasing customer satisfaction.
To undertake other duties commensurate with the role.