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Communications officers in our Operations and Communications Centres (OCC) receive, record and assess emergency and non-emergency requests for policing services and provide resolution where appropriate.
Some situations may be people in distress, or even in danger; others might be angry, in shock and sometimes abusive.
Our staff are expected to deal with them calmly, quickly and professionally, every time - taking accurate details, assessing the level of urgency required, giving them the right information and potentially making what could be a life or death decision.
In addition to being the first point of contact for members of the public, we provide operational support for frontline officers using state-of-the-art technology.
As well as the obvious career and skills development potential that comes with joining us at an exciting time and in an area set to grow dynamically at the heart of public service.
More immediate benefits include:
OCC Communications Officer Recruitment Video
In addition to the Grade C level responsibilities outlined above, the post holder will undertake the following in order to progress to Grade D, subject to the successful completion of:
Knowledge
If you are unsure of any qualification you hold are relevant to the role you are interested in, please use the national equivalent Register of Regulated Qualifications website.
Experience
Key skills
Knowledge
Experience
Key skills
Our online game Make The Right Call is based on the daily pressures of the Operational Communications Centre. The game uses examples of genuine calls received by the police, which the player must then decide how to respond to against the clock.
As the communications officer, you must decide if the calls received are emergency, non-emergency, or not a police matter by placing the calls into four options: deploying officers, referring to a partner agency, resolving on the phone, or taking no action.
By placing the calls to the right areas, you’ll increase your time limit and number of officers available.
If you think you have what it takes to work in our fast-paced control room and make the correct decision under pressure, play Make The Right Call now!
Whatever career you are looking for we will almost certainly have an opportunity for you. Please register your interest for future recruitment opportunities in a wide range of roles and work opportunities.