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27/09/2024 - VETTING NEWSLETTER
Vetting Newsletter – Volume 4 September 2024 has now been issued along with information regarding managing our demand. The newsletter can be found under the Vetting newsletters tile.
IMPORTANT MESSAGE - 12/09/2024 - SLA AND PROGRESS UPDATES
We sincerely apologise for the delays you are currently experiencing; we are approximately 11 weeks beyond the SLA at present on standard applications, picking up those applications with an SLA of beginning of July 2024. Our premium team are achieving within a day or so of the SLA, subject to third party checks. If a premium application is likely to go beyond the SLA, the vetting case officer will update you accordingly. All published SLAs relate to the NPPV element only.
We are still unable to provide a progress update on any applications prior to their SLA for both standard and premium applications and these enquiries will not be responded to. However, due to the high demand for our service may we ask that you refrain from contacting us for progress updates until applications are 11 weeks beyond the SLA as we may be unable to respond with any new information.
Application levels are monitored on a weekly basis and we are continually recruiting for additional case officers. The last intake of 5 case officers are now fully trained and working on applications. We have another intake scheduled for September and are currently recruiting an additional 7 case officers for the September intake.
OTHER FORCE PROGRESS UPDATES
We understand the impact these delays may have on your projects and are endeavouring to work through cases as swiftly as possible. We are providing progress updates to the contractors, to avoid duplication, we kindly ask you seek an update from your contractor directly, prior to requesting an update from ourselves.
IMPORTANT MESSAGE - 10/09/2024 - DV ENQUIRIES MAILBOX
Joyce will be on leave from Monday 16th September to Monday 30th September. The DV Enquiries mailbox will not be monitored during this time. We apologise for the slight inconvenience this may cause. All emails will be responded to at Joyce's earliest convenience, upon her return.
IMPORTANT MESSAGE - 01/08/2024 - CYBER SECURITY NOTIFICATION
We have been made aware of a URL outside of the control of Warwickshire police, which is similar to that of the Warwickshire Police Vetting Portal. This site is not masquerading as the police force, however we’d like to remind all service users that the correct URL remains as https://warwickshire-portal.corevetconnect.co.uk. We are working with partners to request that the other URL is changed to avoid any confusion.
Please note, this does not affect the functionality or security of the Warwickshire Vetting Portal in any way.
IMPORTANT MESSAGE - 25/07/2024 – TERMINATION OF DV CLEARANCES
We kindly request that Portal Users do not terminate any DV leavers via the portal. Please send an email to [email protected] advising of the applicants full name, an identifier such as DOB and/or NI number and their leaving date. Termination of DV clearances will be completed by Warwickshire Police PNVS. Thank you for your co-operation.
18/07/2024 - DV INITIATION PERIODORTANT
The DV Initiation period has changed within the NSVS portal system, to be aligned with the rest of their products and current vetting policy. This change sets a 30 day limit for all Applicants to provide their Security Questionnaire (SQ), with a reminder at day 15 and cancellation at day 31 and a new submission will be required following a cancellation.
Please ensure that your Applicants are aware of the required timelines for submitting their SQ.
IMPORTANT MESSAGE – 29/05/2024 – CARD PRE-PAYMENT GO LIVE!
In readiness of the imminent switchover to card pre-payment on Monday 3rd June 2024, the portal will undergo additional planned maintenance on Monday morning. There will be a period of downtime that morning. We apologise for any inconvenience this may cause and thank you for your patience at this time.
Please see below some of our frequently asked questions relating to card pre-payment.
MY APPLICANTS HAVE DISAPPEARD/HAVEN’T RECEIVED ANY EMAILS?
In most cases you will find your applicants have moved to the “Basket” tab of the portal. To complete the process, you must make a successful online payment. Upon payment completion, your applicants receive their login emails, and they will move back to the “Applications” tab of the portal. Normal process then continues. Guidance can be found here: card-payment-user-guide-v1.0-may-2024.pdf (warwickshire.police.uk)
WHAT IS THE NEW PAYMENT PROCESS?
Payment changes are planned to go ahead on 3rd June 2024, and we will no longer accommodate PO numbers from this date. If your organisation was registered from 28/05/2024, you will already have access to card pre-payment. Payment at the point of creation will be required. This doesn’t necessarily mean a card payment per application, rather an ‘add to basket’ function, then one payment can be made for multiple applications. Please follow Useful documents | Warwickshire Police and see our self-service guide to card pre-payment for further clarity on this process.
I WAS NOT NOTIFIED OF THE CHANGES.
Payment changes were communicated via our December and May newsletters. Please follow the link to view all previous newsletters and important communications. Vetting newsletters | Warwickshire Police
MY ORGANISATION WILL NOT ALLOW ME ACCESS TO A CREDIT CARD, WHAT DO I DO NOW?
If you are not able to gain access to a company credit card, you are able to add a new portal user who will only have financial responsibilities. Please have a look at our updated authorised portal user request form via Useful documents | Warwickshire Police. If you require a new authorised portal user, please email [email protected]with this request.
WHAT WILL PAYEE ONLY USERS HAVE ACCESS TO?
Payee only users will not have visibility of the ‘vetting in progress’ or ‘clearances’ tab. Payee only users will only have access to the ‘basket’ where they will see the applicants in the basket, names, application types and the costs per application. Payee users start the payment process from page 5 of the self-service guide to card pre-payment which can be found in Useful documents | Warwickshire Police
IM WORRIED ABOUT POSSIBLE DELAYS THE NEW PAYMENT PROCESS MAY CAUSE.
To minimise delays, we would advise keeping in regular contact with the payee users for your organisation. The new process may add a few extra minutes to the creation of web applications, however successful payment will automatically start the normal process. If there are delays in payment i.e. declined payments or authorised payees unavailable, you may experience some delays.
MY LINK HAS EXPIRED/TIMED OUT, WHAT DO I DO NOW?
Payment links are valid for approximately 1 hour. Please only progress the basket through to payment on GOV.UK PAY when the cardholder is available to complete the transaction.
Once expired, navigate to the ‘Payment in Progress’ tab, select ‘Goto Payment’ and cancel the transaction. You will be diverted back to the portal and the applicant should now be visible again in the Basket. Follow the checkout process again.
DO I GET A RECEIPT AFTER PAYMENT?
Payment confirmation will be sent to the email address added by the payee user on GOV.UK PAY. If this is required, please liaise with the payee user for your organisation. Please follow Useful documents | Warwickshire Police and refer to page 5 of the self-service guide to card pre-payment.
WHAT PAYMENT TYPE DO YOU ACCEPT?
We accept Visa and Mastercard Debit/Credit and American Express.
We are not currently accepting Diners Club, Discover, JCB, or Union Pay. We are also not able to accept CHAPS, BACS, or cheques.
29/05/2024 - HOW TO REQUEST A REFUND - WHEN USING CARD PRE-PAYMENT
Guidance notes demonstrating how to request a refund and the details we will require to facilitate this once payment has been taken have been added to the Useful Documents tile.