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Between September and November 2021, a survey was issued to the public to understand their views of how they interact with the police. The objective was to help us to learn, adapt and improve our services accordingly.
The survey ran between 13 September and 30 November, during which time a total of 646 responses were received. These responses have now been collated and analysed.
Some of the key findings were:
Following the outcome, Chief Supt Emma Bastone said: “We would like to thank everyone who participated in the survey – your feedback has been extremely helpful and will really benefit us with informing future plans surrounding public contact.
“We are committed to being able to deliver an effective and appropriate response to all requests for service, as we completely understand that it can be a traumatic and difficult time when you need to contact the police. For this reason, we are continuously seeking ways to improve the experience, including the very first point of contact you have with the force.
“While we are very pleased that a prompt response, a resolution at the first point of contact and helpful staff were commonly cited as positive responses from the public, we are also aware there are concerns over wait times for 101 and follow-ups from officers.
“This is something we are working hard to address as we want the public to be assured that if they do need to contact police, they are confident in our reporting mechanisms and will receive an appropriate response to their issue as quickly as possible.”
Issued: HCB, Corporate Communications