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ATM fraud

Things to remember when using an ATM

  • be aware of your surroundings - if someone is crowding or watching you, cancel the transaction and go to another machine
  • if there is anything unusual about the cash machine or signs of tampering do not use the machine and report it to the bank immediately
  • if you suspect that a skimming device has been attached to a cash machine, inform staff within the bank or if this is not possible, inform the police - put your personal safety first and do not attempt to remove it yourself
  • do not accept help from seemingly well-meaning strangers and never allow yourself to be distracted
  • stand close to the cash machine and always shield the keypad to avoid anyone seeing you enter your PIN
  • once you have completed a transaction, discreetly put your money and card away before leaving the cash machine
  • if the cash machine does not return your card, report its loss immediately to your bank
  • tear up or preferably shred your cash machine receipt, mini-statement or balance enquiry when you dispose of them