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You can make a complaint if you have:

  • experienced inappropriate behaviour from a police officer, member of police staff or contractor working for the police. For instance, if you felt they were rude or aggressive in their treatment of you
  • witnessed in person an incident where a police officer, member of police staff or contractor working for the police acted inappropriately
  • been adversely affected by the conduct of a police officer, member of police staff or contractor working for the police, even if it did not take place in relation to you

If you are representing someone affected by any of the categories listed above, and wish to make a complaint on their behalf, you will need to have their written permission. This does not apply if you are the parent or guardian of a child aged 16 or under and wish to complain on their behalf.

You can also complain about how a police force is run. This is known as 'direction and control'. So, for example, you can complain about policing standards, or policing policy.