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Exciting opportunities within our Operations and Communications Centres

OCC Banner 2

There's a lot more to policing than you may expect. In our Operations and Communications Centres (OCC), we handle a wide range of emergency and non-emergency incidents 24/7, 365 days a year.

Our OCC staff receive, record and assess emergency and non-emergency requests for policing services and provide resolution where appropriate. Some situations may be people in distress, or even in danger; others might be angry, in shock and sometimes abusive. Our staff are expected to deal with them calmly, quickly and professionally, every time - taking accurate details, assessing the level of urgency required, giving them the right information and potentially making what could be a life or death decision. In addition to being the first point of contact for members of the public, we provide operational support for frontline officers using state-of-the-art technology.

Rewards and benefits

As well as the obvious career and skills development potential that comes with joining us at an exciting time and in an area set to grow dynamically at the heart of public service, you'll also enjoy a package of more immediate benefits. That includes 24 days' holidays, rising to 31 days over time, and opportunities with some roles for flexible working arrangements. Longer term, membership of the Local Government Pension Scheme is an important and valuable part of your package. The Occupational Health team aims to support attendance and effectiveness by working proactively to minimise health risks and to promote individual responsibility for health, fitness and wellbeing. There's lots more benefits of working within the OCC listed on our police staff benefits page - but don't just take our word for it, see what some of our staff had to say about working within our OCC.

Do you have what it takes to Make The Right Call?

Our social media game Make The Right Call is based on the daily pressures of the Operational Communications Centre. The game uses examples of genuine calls received by the police, which the player must then decide how to respond to against the clock.

Make the Right Call game
Make the Right Call game
Some of the examples used are not an emergency or police matter - such as asking for a lift, complaining about a banana-stealing housemate and a restaurant bill being too high. The options available to players are to deploy officers, resolve over the phone, refer to a partner agency or take no action.

If you think you have what it takes to work in our fast-paced control room and make the correct decision under pressure, play Make The Right Call now! If you did well, apply for one of our current vacancies now.