Warwickshire Police

The force measures the speed of answer by the switchboard for all general calls and call handlers for all calls for service split into 999 emergency calls and non-emergency calls. The target for 999 calls is to answered 90% in 10 seconds and for all other calls 90% in 30 seconds.

Period: 01/04/11 to 31/06/11

999 Emergency calls - 87.5% (18,489 calls)

Non-emergency calls – 86.7% (45,873 calls)

Switchboard calls – 88.2% (97,793 calls)

Period: 01/01/11 to 31/03/11

999 Emergency Calls - 91.4% (15,912 calls)

Non-emergency calls - 92.3% (38,852 calls)

Period: 01/10/10 to 31/12/10

999 Emergency Calls - 91.5% (16,863 calls)

Non-emergency calls - 90.9% (38,221 calls)

Switchboard calls - 95.1% (103,353 calls)

Period: 01/07/10 to 30/09/10

999 Emergency Calls - 88.1% (18,328 calls)

Non-emergency calls - 85.0% (41,521 calls)

Switchboard calls - 96.2% (115,806 calls)

Period: 01/04/10 to 30/06/10

999 Emergency Calls - 89.9% (17,568 calls)

Non-emergency calls - 86.0% (39,566 calls)

Switchboard calls - 95.9% (113,258 calls)

Period: 01/01/10 to 31/03/10

999 Emergency Calls - 91.2% (15,688 calls)

Non-emergency calls - 87.6% (35,104 calls)

Switchboard calls - 95.8% (110,704 calls)

Period: 01/10/09 to 31/12/09

999 Emergency Calls - 87.4% (17,084 calls)

Non-emergency calls - 86.4% (38,758 calls)

Switchboard calls - 96.6% (122,230 calls)

Period: 01/07/09 to 30/09/09

999 Emergency Calls - 87.5% (18,417 calls)

Non-emergency calls - 85.0% (41,799 calls)

Switchboard calls - 96.3% (129,066 calls)

Period: 01/04/09 to 31/06/09

999 Emergency calls - 87.8% (19,198 calls)

Non-emergency calls - 83.9% (42743 calls)

Switchboard calls - 97.3% (125802 calls)