
One of Warwickshire Police’s priorities is to improve the quality of service provided to the community. In order to do this we measure the outcome of certain police activity to find out whether the needs and expectations of the public are being met, decide where improvements may need to be made and to provide data for Performance Indicators.
People who have been involved in road traffic collisions or who have been victims of burglary dwelling, violent crime, racist incidents and vehicle crime are quite likely to be contacted by a force representative, by telephone, asking how they felt they were dealt with by Warwickshire police.
The surveys measure the satisfaction level of an individual with the service they received and are structured around a mandatory set of core questions:
i) First Contact – making contact with the police
ii) Action taken – action taken by the police
iii) Kept Informed – being kept informed of progress
iv) Treatment – treatment by staff
v) Whole Experience – the overall service provided
Surveys are conducted in accordance with a guidance document ‘definitions and survey guidance for PPAF measures of user satisfaction 2007/8' compiled by the Home Office, to ensure that all Forces are taking the same approach and also that data is comparable between different Forces. A copy of the guidance is available on the Police Reform website: www.policereform.gov.uk/psu/ppaf.html

|
|
Ease of Contact |
Actions Taken |
Kept Informed |
Treatment |
Whole Experience |
Racist Incidents |
Satisfied |
84.4% |
72.5% |
68.8% |
92.0% |
78.4% |
Dissatisfied |
15.6% |
15.7% |
12.5% |
4.0% |
19.6% |
|
Burglary Dwelling |
Satisfied |
93.2% |
88.8% |
78.9% |
95.3% |
88.8% |
Dissatisfied |
4.1% |
5.4% |
11.7% |
2.1% |
6.0% |
Road Traffic Collisions |
Satisfied |
94.5% |
85.4% |
69.8% |
93.9% |
86.4% |
Dissatisfied |
2.1% |
6.1% |
15.7% |
3.8% |
7.1% |
|
Vehicle Crime |
Satisfied |
89.5% |
79.0% |
70.5% |
93.4% |
84.6% |
Dissatisfied |
6.8% |
10.3% |
15.9% |
3.9% |
7.9% |
|
Violent Crime |
Satisfied |
90.7% |
81.1% |
72.1% |
93.0% |
82.9% |
Dissatisfied |
5.7% |
11.0% |
19.8% |
4.1% |
11.1% |
|
Overall |
Satisfied |
92.0% |
83.6% |
72.8% |
93.9% |
85.7% |
Dissatisfied |
4.6% |
8.2% |
15.8% |
3.5% |
8.0% |
|
National Average for 12 months till end March 2009 (awaiting data) |
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