Do..

Do seek the advice where possible, from colleagues with different cultural backgrounds, as to how to communicate effectively.

Do take care to be patient and reassuring when accent or language hinders communication. (Remember, a translator could be useful)

Do be prepared to check out the precise meaning of words for family relationships, such as `uncle', `cousin' aunt as they may have a different meaning

Do avoid use of racial and ethnic terms such as coloured Afro-Caribbean and Half-caste as they are liable to give offence. Alternatives may include Black African-Caribbean and `Dual parentage'

Do be sensitive to the difficulties that using jargon or slang may present

Do appreciate how cultural differences in body language might contribute to misunderstanding and conflict

Do be sensitive to using colloquialisms or terms of endearment that may cause offence (My love, My dear)

Do be aware that it may not be the custom in some instances to shake hands, especially among women

Do be aware that it may not be the custom in some instances for a man to be in the same room as a woman who is not related

Do be aware that an act of comfort such as putting an arm around a victim or other tactile behaviour, may cause embarrassment or offence.

Don't...

Don't make generalisations about particular groups or individuals from particular groups

Don't use phrases that include Black in a negative context, such as Black mark `Black day'

Don't assume people relate to Christian or Surname, For many it is a personal name and family name

Don't assume that just because some-one responds to a question in English, that they fully understand

Don't assume those words for the time of day, such as afternoon or evening have the same meaning

Don't assume that a lack of eye contact during conversation is a sign of guilt or disrespect In some cases the opposite may apply

Don't assume that a raised voice or gesticulations are necessarily signs of aggression or loss of control

Don't underestimate the influence of your own cultural background in the way it may affect your perceptions and behaviour

Don't enter a room unless invited to do so, it may be a prayer room where important customs should be adhered to.

Don't assume that all persons from a particular country of origin have identical cultural backgrounds or beliefs